Rose Pest Solutions is seeking a friendly, positive, professional individual as Client Service Representative (CSR) to join our team.
At Rose, the CSRs are the go-to people that work as a team to keep the Service Center organized and operational. The CSR provides excellent client service to internal and external clients and is the link between our clients, management, service and sales employees. They also coordinate Service Center operations with the corporate office.
The principal duties of the CSR are to schedule service requests, log current and new client calls and ensure follow-through by service and sales employees. The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production. They provide administrative support to the sales team and Service Center management. The CSR communicates with clients to coordinate our service response and perform collections on past due accounts. They explain and sell residential services to prospective clients who call in.
This position is best for someone who likes working independently in a fast-paced environment, enjoys being the "go-to person", and can stay organized and attentive to detail without direct supervision. A successful team member must have good communication and computer skills; attention to detail; and be able to work cooperatively with clients with a desire to help others.
Our 300+ employees enjoy:
The successful candidate will have the following qualifications:
Required Knowledge & Skills
Candidates must have the ability to: